How long does the delivery take?
Estimated shipping time may vary between 2-6 days within Europe and 4-14 days for countries outside the EU. You can see more accurate delivery times when on the product pages. Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local postal service.
Can I change / cancel an order?
We aim to honor all change or cancellation requests but is not guaranteed. If you contact us before the products are shipped, there is a higher probability for successfully changing or cancelling the order per request.
Why haven’t I received an order confirmation?
Check that the email address you have used to place your order is correct - this is the most common cause of not receiving your order confirmation. It may also be that your e-mail provider has a spam filter that blocks certain emails so be sure to check that folder as well. If your transaction is successful and funds deducted from your account, you can contact us to verify and confirm your order was successful in the system.
Where is my order?
Orders placed aim to be shipped within the next business day (during high volume sales periods dispatch can be longer). In the event that a product you ordered is out of stock, you will be informed by support by email.
If you have not received your order within 7 working days after getting a shipping notice from us, please contact support.
Do you offer worldwide shipping?
We ship almost anywhere in the world. For some countries, an additional customs fee may apply. Please contact us if you need additional clarifications.